Please read the following to learn more about our data collection policies and practices.
Types of information that may be collected
The personally identifiable information we collect is used to facilitate delivery of tickets and/or other products and/or services to our customers. In the process of providing these products and/or services, we require our customers to provide certain personally identifiable information. Specific details may include, but are not limited to the following and may be subject to change:
In the case of contests, promotions, and/or newsletter registrations or other features that may or may not involve a purchase: We may require all users and/or customers wishing to participate in any of our contests, drawings, sweepstakes, promotions, newsletters, Fantasy Games, Webcasts or other interactive features which may or may not require a purchase to complete an entry form which will require the submission of certain personally-identifiable information.
In the case of a ticket or other product and/or service which involves a purchase on our Site: In order to complete the purchase of a product and/or service, an online credit card transaction is required. During this process we generate and collect certain personally identifiable information.
The personally identifiable information that may be collected from our customers in completion of a product and/or service purchase, includes, but may not be limited to: customer’s first and last name, first and last name of the credit card owner, credit card billing address, credit card number, credit card security code, credit card expiration date, customer’s shipping address, phone number, and email address. You may also have the opportunity to permit us to maintain this information in a personal profile for you so you do not have to re-enter the information each time you make a purchase.
If a customer sends us personal correspondence, such as emails or letters, we may collect such information into a file specific to such customer.
How is information collected?
We may collect information from you in several different areas on our Site, including but not limited to those described below:
You may be asked first to complete a registration form and provide personally-identifiable information. You may also be asked to choose a user ID and password in order to take advantage of certain features our Site may choose to offer, including, but not limited to, newsletters, contests, forums, fantasy, webcasts or other subscription based services.
Newsletters and Site Emails
We may offer free newsletters to share information with you about our Site, about us and our affiliates and subsidiaries, or about our business partners and advertisers and sponsors. You may receive a newsletter either by registering for a particular newsletter or in conjunction with a special feature or membership for which you have registered on our Site. You may cancel your free email subscription by following the instructions provided on our Site or in the designated area of the newsletters or emails.
Contests or Sweepstakes
Surveys or Voting
From time-to-time we may request personally-identifiable information from you via surveys or voting polls. Participation is voluntary and you will have the opportunity to decide whether or not to disclose information. At times, you may have to register to vote or to take part in a survey.
IP Addresses and Click-stream Data
We may collect IP addresses and/or click-stream data for purposes of system administration, to improve our Site and to report aggregate information to our advertisers and sponsors or other internal uses. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our computers identify your computer by its IP address. When you request Web pages from our Site, our computers log your IP address.
Click-stream data is information collected by our computers when you request Web pages from our Site. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at our Site, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content and advertising, and the like.
If you place an order or subscribe for any of the services offered on our Site, we will ask you to complete an order form that will request certain information from you, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We will use this information to complete the transaction that you have requested, e.g., to deliver the information, products or other services that you order, and to invoice you. Such information is collected and stored through encrypted means for your protection.
When you register to play Fantasy games, you may be asked to provide personally identifiable information.
How we use the information we collect.
We internally use personally identifiable information about our customers to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our Site’s content and layout. We believe these uses allow us to improve our Site and provide better service to our customers.
We may use a customer’s email address and, in rare situations mailing address or phone number, to contact a customer regarding, administrative matters or notices, satisfaction with our Site and/or services and to provide further information regarding additional events, products or services we believe the customer would be interested in.
We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.
With whom the information may be disclosed.
If you purchase a ticket to a specific event on our Site, your first name, last name, physical address, phone number and email address may be provided to the management of the artist(s) for that event.
Your request must include your name, email address, mailing address and must be signed. (Signature only required for written request sent by regular mail). Please allow six weeks to process your request. You may also opt out by clicking on the appropriate links contained in our email communications. Under some circumstances, such as where we are contractually required to disclose ticket purchase information to artist management, we may not be able to fulfill your ticket order if you have requested that we do not disclose your information to third parties.
In addition, in the event that we go through an existing or potential business transition, such as a merger, acquisition, liquidation or sale of all or a portion of its assets, visitor information will, in most instances, be part of the assets transferred.
Finally, we may, without your consent, access and disclose your personal information, any communications sent or received by you, and any other information that we may have about you as may be permitted or required by law, regulation, rule or court order; pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities; or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, violations of our Terms of Service, or activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose personal information in situations that we believe to be emergencies involving potential threats to the physical safety or any person or property if we believe that your information in any way relates to that threat.
What choices do I have about Goldenvoice collecting, using, and disclosing my information?
It is possible for you to use much of our Site without giving us any personally identifiable information. When you do register with us or give us personally identifiable information, you will have an opportunity at the time we collect your information — to limit e-mail communications from Goldenvoice and from our third-party partners. You can request at any time that Goldenvoice not send future e-mail to you either by unsubscribing from the communication or by contacting us at [email protected] Also, as mentioned above, there are ways to limit the information collected through technology — though some of our Site features won’t work if you decide to do this.
Even if you request that we not disclose your personal information to third parties, we may disclose personally identifiable information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal process, respond to any claims, or to protect the rights, property, or personal safety of Goldenvoice, Site users or the public. Information collected through this Site, including personally identifiable information, may be disclosed as part of, or during negotiations of, any merger, sale of company assets or acquisition.
What security precautions are in place to protect against the loss, misuse, or alteration of your information?
We have implemented reasonable security measures to safeguard your personally identifiable information using reasonable industry standards. However, please keep in mind that “perfect security” does not exist on the Internet and/or the World Wide Web.
Chat Rooms, Forums, and Message Boards.
Our Site may make chat rooms, forums, webcasts and message boards available to its users. You are not required to provide any personal information when using these areas but you may choose to do so. We strongly recommend that you do not use your personal information as your user name or that you post any personally identifiable information on line, since such information will be publicly available and you may receive unsolicited messages from other parties. Goldenvoice cannot ensure the security of any information you choose to make public in a chat room, forum, webcast, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.
Links to other Websites.
A special note for parents concerning privacy.
This Site is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children.
Limitation of Liability.
By providing us with any personal information you expressly and unconditionally release and hold harmless Anschutz Entertainment Group, Inc., its parents, shareholders, owners, members, and each of their subsidiaries, affiliates, directors, officers, employees and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information. In addition, while Goldenvoice takes efforts to ensure the proper and appropriate use of Goldenvoice data provided by Goldenvoice to third party companies, promotional partners or vendors, the Releasees are not liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information by such third parties.
Correcting and updating personal information.
If your PII changes, or if you no longer wish to receive communications from us, you should make changes to your password protected registered user profile on the Site, respond to an opt-out message in an email or text, or email us at [email protected] Please note that to the extent that such information is stored in our databases, we will respond to your changes as soon as reasonably practicable, however that information may remain stored indefinitely in our back-up and archival records. Any information that is stored in aggregate (“headless”) form that may have been excerpted from is not considered PII and will not be updated or changed pursuant to a request from you.
Opting out of Registration.
If you are a registered subscriber and no longer wish to receive our email communications, you may opt out. Choosing to opt out means we will remove your personal data from our database and you will not receive further communications from us. You may opt out by utilizing one of the following methods: (i) emailing us at [email protected], (ii) using an option out message contained in an email from us, or (iii) calling us at 888-929-7849.
C/O AEG Digital
800 West Olympic Blvd., Suite 305
Los Angeles, CA 90015
You may also contact us by e-mail at: [email protected]