Frequently Asked Questions

CLICK HERE for the most recent Health Policy information for The Shrine Auditorium & Expo Hall.

• No Outside Food or Beverage including Candy
• No Alcohol
• No Drugs, drug paraphernalia, illegal substances, e-cigarettes, or vape pends and liquid refills
• No Eye Drops or Nasal Spray
• No Chapstick
• No Gum
• No Personal Medication in unmarked bottles - All Medication subject to medic screening upon entry
• No Oversized purses or back packs, such as luggage, duffle bags, or industrial sized back packs (anything over 14”H x 14”W x 6”D)
• No Open packs of cigarettes and gum / unsealed tampons (upon entry)
• No Weapons, ammunition, tasers, explosives, fireworks, tear gas, pepper spray, pocket knives/blades of any size
• No Pets (with the exception of service animals)
• No Glass bottles, metal cans, cups or coolers, camelbaks, bota bags, plastic or metal water bottles
• No Instruments, noise making devices (i.e. horns, cowbells, whistles)
• No Blankets & Chairs
• No Strollers
• No Flags, Beach Balls, Frisbees, Balloons
• No Laser Pointers, Light Gloves, LED Micro Lights, Flashlights or Glow Sticks
• No Massagers, plush or furry items (including backpacks), pacifiers
• No Professional cameras (no detachable lenses), tripods, go-pros, selfie sticks, audio recording devices
• No Stickers, Flyers, Posters, Sharpies/Markers, Spray Paint
• No Water Guns, toy replica weapons, squirt bottles, soap bubbles, slingshots
• No Hula Hoops
• No Skateboards, roller skates, or roller blades
• No Drones or Remote Control Aircraft, Cars or Toys
• No Gang attire, chain wallets, spiked collars or belts
• No Moshing, crowd surfing or stage diving
• No Sitting in standing room only areas
• No other item or action that challenges public safety

Below are a few reasons or suggestions to help you with your search.

• No performances are currently scheduled for the date or artist you may have selected.
• We will only list an event after all information is confirmed with artist management. Events are always listed in time to purchase tickets prior to the onsale.
• Check the proper spelling of the artist.

Visit our Ticket Info page here for full details. 
Please note, there are no refunds/exchanges/cancellations.

Accessible seating is available for purchase through AXS.com. Contact us for additional assistance.

All dates and times are local.

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We only accept resumes submitted through our corporate website here:
(http://aegworldwide.com/about/companyoverview/employment ) A current listing of available job openings can be found on this page.

Only the artist record company, artist management, or artist fan club grant backstage access or meet & greet opportunities. We do not handle artist access.

We are unfortunately not able to grant or forward requests for donations, charity tickets, or request for special circumstances such as private meet & greets with or on behalf any artist or event. We suggest you contact the artist directly through their official website, Facebook page, Fan Club, or contacting their Agent, Publicist, or Manager directly. We regret we do not have the ability to help locate contact information for each band due to the large volume of shows offered.

You can find detailed directions here and parking information here

Tickets Haven’t Arrived

Please call the ticketing company for the event if you have not received your tickets within 3 days prior to the event. They have information to track your order and recommend a solution.

Ticketmaster: 
http://www.ticketmaster.com/h/customer_serve.html

Tickets Are Lost or Damaged

Please call the ticketing company for the event directly regarding lost or damaged tickets. They have information to track your order and recommend a solution.

For tickets purchased through Artist Fan Club or another outlet you should contact them directly for information and assistance.

Please call the ticketing company for the cancelled or postponed event to receive a refund or exchange for that event.

Check your confirmation email for the name of the ticketing company through which your tickets were purchased.

Instructions for Ticketmaster orders are at http://www.ticketmaster.com/h/cancelled.html

You can view seating charts here