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Goldenvoice Privacy Policy


Anschutz Entertainment Group, Inc. (“AEG”) is committed to respecting your privacy. The purpose of this Privacy Policy (“Privacy Policy”) is to explain how we will use any personal data we collect about you, the rights you have in any personal data we hold about you, and to tell you about the policies and procedures that we have in place to respect your privacy and keep your personal data secure.

This Privacy Policy applies to you if you:

  • visit an AEG facility, purchase a ticket for an event or at a venue owned, operated, promoted, or serviced by AEG, its affiliates, subsidiaries and parent company;
  • use or access our products, services, or technology in venues and events we own or operate; and
  • interact with us online, use our mobile applications, visit our websites, or interact with or reference our products/services online, including via social media (e.g. when we correspond with you via social media, when we access information provided by social media platforms in relation to our pages on those platforms, or if you reference or interact with our Events and Venues (as defined below) on social media) (collectively, our “Services”).

Who are we?

AEG and its affiliates, subsidiaries, and parent company (collectively, “Our Group”) are the owner or operator of, or service provider for, various sports and live entertainment venues, events and properties (“Events and Venues”) and teams. References to Our Group include (without limitation):

All AEG facilities, teams, venues, and service providers, such as STAPLES Center (Los Angeles, CA), Sprint Center (Kansas City, MO), KFC Yum! Center (Louisville, KY) Oakland Alameda Coliseum (Oakland, CA), Oracle Arena (Oakland, CA), PPG Paints Arena (Pittsburgh, PA), Valley View Casino Center (San Diego, CA), PlayStation Theater (Times Square, NY), Verizon Theatre (Grand Prairie, TX), Colosseum at Caesars Palace (Las Vegas, NV), Target Center (Minneapolis, MN), StubHub Center (Carson, CA), AEG Facilities, LLC; AEG Global Partnerships, LLC; the LA Galaxy (MLS); the LA Kings (NHL), Ontario Reign (AHL), the Amgen Tour of California; AEG Presents, LLC; and others.

Our contact details

If you have any comments or questions about this Privacy Policy or our data processing practices, please contact our Data Privacy Team at:
800 West Olympic Blvd., Suite 305
Los Angeles, CA 90015, U.S.A.
[email protected]
Additional contact information is available below.

The categories of personal data we process

The categories of personal data we collect and use include (examples may be subject to change):

Identity Data – Information such as your name; address; email address; telephone number; gender; date of birth, age and/or age range; account login details, including your user name and password, avatar, or other account-related information; information you provide in connection with your application to be a vendor, volunteer, employee, or otherwise join or support our team; your identity, public profile, and similar information from social networks such as Facebook (this may include your employment or education information if you include it in your public profile).

Event Access Data – Information such as unique IDs and similar data collected or derived from the use of tickets or RFID enabled products such as wristbands, as well as location data, entrance location, entrance time, etc. relating to the use of a wristband at Events and Venues; information about your vehicle (when you use our car parks or access certain portions of Events and Venues in a vehicle)/

Location Data – Information about your location (for example, if you use WiFi at our Events and Venues, use GPS location in certain mobile applications, or when you provide your location in social media tags/posts we will record the dates and times of your visit and which parts of our Events and Venues you visited).

Online Services Data – Information about how you use our internet-connected Services, including the pages or sections you have visited on the websites or mobile applications provided by us (including pages we control on third party platforms and social media sites), the other companies in Our Group or by our ticketing providers, the website or mobile application you were referred from, and when you visited or used them; information about electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication.

Device Data – Information about electronic devices you use to access our Services (including our Services on third party social media sites, or technologies on the Services that are controlled by third party data controllers) such as make and model, device identifier, advertising identifier, operating system, browser, MAC address or IP address.

Transaction Data – Information about the Services we provide to you and about transactions you make with other companies for events and services at our Events and Venues (including for example, what has been provided to you, when and where and, if applicable, how much you paid).

Preferences Data – Information we receive or create about you, such as your demographics, product/service preferences, market segments, etc., information derived from social media, e.g. likes and favorites, market segments, or opinions, and data or analytics provided about you or your account by social media companies; information from market research companies who provide us with additional personal data about you and your household such as income, number of children, occupation, social grade, home ownership status, the products and services you use or intend to use or purchase, and your interests.

Financial Data – Information such as bank account details, payment card information, and information from credit reference agencies.

Contact Data – Information about how we can communicate with you, such as email and physical addresses, social media handles, and information you provide to us when you contact us by email or when you communicate with us via social media.

Health Data – Information about your health (for example when you are buying tickets for wheelchair accessible spaces, when you request a sign language interpreter, or when we are investigating an accident which may have happened at one of our Events and Venues).

Biometric Data – Images from facial recognition systems operated at Events and Venues (if any).

CCTV – Recordings and images collected from our surveillance cameras when you visit Events and Venues and areas adjacent to them.

User Content – Information you give us in free text fields such as comment boxes, answers you provide when you participate in sweepstakes, contests, votes and surveys, including any other personal data which you may provide through or in connection with our Services.

Sources of personal data

We will receive your personal data when you provide them to us, when you purchase products and services offered via our Services, or when you otherwise use our Services.

We may also collect information about any device you have used to access our Services, the websites or mobile applications of other companies in Our Group, the websites of any ticketing service provider used to purchase a ticket to our Events and Venues, or when you use WiFi at any of our Events and Venues.

We also receive personal data about you from third parties, including:

  • ticket agents such as AXS, Ticketmaster and others, who transfer personal data to us when you purchase a ticket from them for our Events and Venues;
  • Event promoters, producers, and other partners or similar parties that provide us information in connection with products and services you purchase from them, or when you express interests (e.g. team preference or mailing list sign up) that relate to Our Group;
  • ad networks, behavioral advertising vendors, market research, and social media companies or similar companies who provide us with additional personal data about you and your household, demographics, preferences, etc.
  • Facebook and other social media companies who may transfer personal data to us when you register for one of our Services, or interact with that social media company on or in connection with our Services, Events and Venues; and
  • Service providers, such as companies providing WiFi service at our Events and Venues, or other third parties that provide services on our behalf.

We will combine any personal data about you that we receive from you, from other companies in Our Group, and from third parties. Note that certain third parties may be able to identify you across sites and services using the information they process, however, any such processing not done at the direction of AEG is outside the scope of this Privacy Policy.

How we process your personal data

All personal data that we obtain about you will be used in accordance with current data protection law and this Privacy Policy. We, or third party data processors acting on our behalf, will process your personal data for the following purposes, subject to your rights and choices below:

When you make a purchase or other transaction through our Service

We generally process Identity Data, Financial Data, Transaction Data and Contact Data as necessary to perform or initiate a contract with you, process your order and payment, and carry out fulfillment and delivery.

In addition, we may also process this information along with Device Data, Online Services Data, and Preferences Data that we collect and/or create as necessary in connection with certain legitimate business interests, such as:

  • ensuring the security of our Services and to prevent fraud; and
  • providing you with information about our Services, to contact you about administrative matters, and to manage and respond to any queries or complaints you make or any correspondence you send us.

When you attend Events or visit our Venues

We generally process Identity Data and Event Access data as necessary to grant you access to the Events and Venues and provide the services or products you have purchased.

In addition, we may process this data in combination with Online Services Data, Preferences Data and Location Data that we collect and/or create as necessary in connection with certain legitimate business interests, such as:

  • verifying your identity for authentication and security purposes;
  • helping us to ensure our customers are genuine and to prevent fraud;
  • to help us to return lost property to its rightful owner; and
  • managing access to specific areas of our Events and Venues (for example, we will use lists of people and/or vehicles to allow us to manage access to backstage or VIP areas).

Note, in certain cases, we may collect Health Data or Biometric Data. Health Data is generally used so that we can provide certain services to you such as to provide you with tailored services (for example, a wheelchair accessible space or a sign language interpreter) or to help us investigate an incident which may have taken place at our Events and Venues. Biometric Data may be used for access control, creating aggregate data, personalization, or other commercial purposes. In each case, where consent is required by law, we will process this information only with appropriate consent.

Closed Circuit Television (CCTV)

We may collect and/or create CCTV data as necessary in connection with certain legitimate business interests, such as

  • preventing and detecting crime and to keep people who visit and work at our Events and Venues safe and secure;
  • recording and investigating health and safety and other incidents which have happened or may have happened at our Events and Venues;
  • counting the numbers of people who visit our Events and Venues and to analyze flows of people around the Events and Venues for safety and commercial purposes using software which analyzes CCTV camera images; and
  • creating aggregate data.

When you access or use our online Services

We generally process Device Data as necessary to initiate or fulfill your requests for certain features or functions through our Services, such as keeping you logged in, delivering pages, etc.

In addition to Device Data, we may also process Online Services Data, Contact Data, Identity Data, and Preferences Data that we collect, create, and/or receive (including through the use of cookies and similar technologies) as necessary in connection with certain legitimate business interests, such as

  • ensuring the security of our websites, mobile applications and other technology systems; and
  • analyzing the use of our Services, including navigation patterns, clicks, etc. to help understand and make improvements to the Services.

When you enter a contest or other promotion

We process Identity Data, Contact Data, and User Content as necessary to process your request to enter the contest, or take part in a promotion, notify you if you have won or to process delivery of a prize or for other related purposes.

In addition, we may process this information in connection with our legitimate business interests, such as:

  • verifying your identity for authentication and security purposes; and
  • helping us to ensure our customers are genuine and to prevent fraud.

Note, if you win a contest/sweepstakes, we may publicly post some of your data on our website or mobile application (for example acceptance of a prize may also require you to allow us to post publicly some of your personal data such as on a winners’ page). Where required by law, your information will not be posted without your consent.

Other processing purposes

We may process any personal data we control as necessary, for our legitimate interests in providing the Services and ensuring they operate safely, securely and in a commercially suitable way, and for the good governance of our business, such as keeping business records, and analyzing the use of our Services.

We may also process any personal data as necessary to comply with our legal obligations, such as where you exercise your rights under data protection law and make requests, or where we must comply with our legal obligations, lawful requests from government or law enforcement officials, and as may be required to meet national security or law enforcement requirements or prevent illegal activity. We may also process data to protect the vital interests of individuals, or on certain public interest grounds, each to the extent allowed under applicable law.

Personalization, Marketing and Advertising

Entertainment is personal, and we are always working to help you find the best concerts, festivals, sports, and other events for you to enjoy. In order to understand our customers’ preferences, and better recommend products and services that are personalized to our prior customers, we may link together personal data processed for the following purposes:

  • when you make a purchase or other transaction through our Service;
  • when you attend our Events and Venues;
  • when you access and use our online Services; and
  • when you enter a contest or other promotion.

We use this information for our legitimate interests in:

  • market research and statistical analysis in connection with the improvement of our Services;
  • personalizing the Services and future offers you see;
  • creating aggregate data; and
  • marketing communications.

We may also process this personal data for targeted advertising. However, where consent to processing is required by law, we will link and process this information for targeted advertising only with appropriate consent.

Aggregated data

We will collect and aggregate on an anonymous basis information about you, your spending and use of our Services with information about other users of the Services in order to identify trends (“Aggregated Data”). We may pass Aggregated Data to the third parties referred to in the section below to give them a better understanding of our business and to bring you a better service. Aggregated Data will not contain information from which you may be personally identified.

Marketing communications

Consistent with our legitimate business interests, we (or if appropriate, our third party partners) may send you marketing and promotional communications if you sign up for such communications or purchase products or services from us. Where allowed, we may also send you these communications if you register for our Services or for a promotion, or in connection with your communications with, or submission of User Content to, us. These communications may be personalized or customized based on your user profile. Similarly, we may also collect device data and contact data so that we can determine whether you have opened an email or otherwise interacted with our communications, and we may generate preferences data based on these interactions.

Personalization and profiling

We or other companies in Our Group will combine any personal data about you that we receive from you, from other companies in Our Group, and from third-parties in order to create marketing profiles.

Marketing profiles include personal data such as information about Services you have used or purchased previously, information about when you have visited our Events and Venues in the past and which parts of the building you visited or events you attended, demographic data and data from your social media profiles.

For example, we may analyze the personal data of people who have purchased tickets for a particular future event that we promote, operate, provide services for, or that is hosted at one of our Events and Venues, and then compare them with other people in our database. If we identify people in our database who have similar personal data to the original purchasers, we may then target marketing about that event to the new people we have identified in our database, for example by sending direct marketing emails. We may conduct the profiling and send the direct marketing emails automatically.

Targeted Advertising

Our Group, and certain third parties operating on or through our Services, may engage in targeted advertising. This form of advertising includes various parties and services providers, including third party data controllers, engaged in the processing of personal data in connection with advertising. These parties may be able to identify you across sites, devices, and over time.

The parties that control the processing of personal data for behavioral advertising purposes may create or leverage information derived from personalization and profiling. In some cases, these parties may also develop and assess aspects of a profile about you to determine whether you are a type of person a company wants to advertise to, and determine whether and how ads you see are effective. These third parties may augment your profile with demographic and other preferences data derived from these observations, and may also track whether you view, interact with, or how often you have seen an ad, or whether you complete a purchase for a good or services you were shown in an advertisement.

We generally use targeted advertising for the purpose of marketing our Services and third party goods and services, to send marketing communications, including by creating custom marketing audiences on third-party websites (such as Facebook).

Sharing your personal data

In order to streamline certain business operations, improve Service personalization and behavioral marketing, develop products and services that better meet the interests and needs of our customers, and promote information we believe will be of interest to you, we will share your personal data with other companies in Our Group, as well as any other current or future affiliated entities, subsidiaries, and parent companies of AEG.

In connection with our general business operations, product/service improvements, to enable certain features, and in connection with our other legitimate business interests, we may share your personal data with service providers who provide certain services or process data on our behalf.

In order to improve personalization, deliver more relevant advertisements, and develop better products and services, we may share certain personal data with current or future affiliated entities and trusted third parties for marketing, advertising, or other commercial purposes, and we may allow third parties (such as Facebook and social media advertisers, ad exchanges, data management platforms, or ad servers) to operate on our Services and process data for behavioral advertising.

Where allowed by law, or with your consent, we will share your personal data with other trusted third parties, for example the artists, promoters or sponsors we work with. In certain cases, these parties may use your personal data for marketing or promotional purposes by sending you information about related products or services that may be of interest to you.

If you use any social media plugin, API, or other similar feature, use an event hashtag or similar link, or otherwise interact with us or our Services via social media, we may make your post available on our Services or to the general public. We may share, rebroadcast, or redisplay personal data or other information in the post to the extent permitted by the relevant social media service.

We will also disclose your personal data to third parties in the following circumstances:

  • if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we or substantially all of our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;
  • in order to enforce or apply our Terms of Use or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or
  • to protect the rights, property, or safety of Our Group, our customers or other persons. This may include exchanging personal data with other organizations for the purposes of fraud protection and credit risk reduction.

International transfers of your personal data

If you are located outside the US, your personal data may be transferred to and/or processed in a location outside of the European Economic Area (EEA).

In particular, your personal data may also be processed by staff operating in the United States or outside the EEA working for us, other members of Our Group or third-party data processors. Such staff may be engaged in, among other things, the provision of our Services to you, the processing of transactions and/or the provision of support services.

Some countries outside Europe do not have laws that protect your privacy rights as extensively as those in Europe. However, if we do transfer your personal data to other territories, we will put in place appropriate safeguards to ensure that your personal data are properly protected and processed only in accordance with this Privacy Policy. Those safeguards include imposing contractual obligations of adequacy or requiring the recipient to subscribe to or be certified with an ‘international framework’ of protection. You can obtain more information about the safeguards we put in place by contacting us using the information below.

How long do we keep your personal data?

We retain information for so long as it, in our discretion, remains relevant to its purpose, and in any event, for so long as is required by law. We will review retention periods periodically, and may sometimes pseudonymize or anonymize data held for longer periods, if appropriate.

However, in some circumstances we will retain your personal data for a shorter period, such as CCTV footage, which will be retained as required by law. Similarly, we will retain your personal data for longer if we believe we may need them in order to respond to any claims, to protect our rights or the rights of a third party, and we will retain your personal data for longer if we are required to retain them in order to comply with applicable laws.

We will always retain your personal data in accordance with data protection law and never retain your personal data for longer than is necessary.

Your rights

To the extent applicable law grants you the right to do so, you may contact our Data Privacy Team (using the information below) at any time, to:

  • request that we provide you with a copy of the personal data which we hold about you;
  • request that we update any of your personal data which are inaccurate or incomplete;
  • request that we delete any of your personal data which we are holding;
  • request that we restrict the way that we process your personal data;
  • request that we provide your personal data to you or a third-party provider of services in a structured, commonly-used and machine-readable format;
  • object to us processing personal data based on our legitimate interests, including profiling; or
  • object to us processing your personal data for direct marketing purposes.

Your request must include your name, email address and postal address and we may request proof of your identity. Please allow at least seven working days for us to process your request.

Your California Privacy Rights

Residents of California (and others as required by applicable law) may request a list of personal data we have disclosed about you to third parties for direct marketing purposes during the preceding calendar year. You may submit your request by contacting us regarding “data rights requests”. Please note, we may request any additional information from you which may be required by or appropriate under applicable law to fulfill your request.

Individuals under the age of 18 in California can delete or remove posts using the same deletion or removal procedures described above, or otherwise made available through the Services. If you have questions about how to remove your posts or if you would like additional assistance with deletion you can contact us. We will work to delete your information, but we cannot guarantee comprehensive removal of that content or information posted through the Services.

Your Choices

You may control or limit location data that we collect through our Services by changing your preferences in your device’s location services preferences menu, or through your choices regarding the use of Bluetooth, WiFi, and other network interfaces you may use to interact with our Services. However, please note that use of RFID technologies may be necessary for the functioning of hardware required for certain processing of personal data.

Our Services do not respond to your browser’s do-not-track request. If you do not want information collected through the use of cookies, you can manage/deny cookies (and certain technologies) using your browser’s settings menu. You must opt out of third party services directly via the third party. For example, to opt-out of Google’s analytic and marketing services, visit Google Analytics Terms of Use, the Google Privacy Policy, or Google Analytics Opt-out. You may opt out or withdraw your consent to behavioral advertising. You must opt out of third party services directly via the third party. For example, to opt out of Google’s use of cookies, visit Google’s Ads Settings, here. To opt out from Facebook Custom Audience Pixel, visit their customer support page here. To learn more about how to opt out of Twitter’s use of audience pixels, visit the Twitter help page here. If you wish to take steps to opt-out of tracking by certain online advertisers, you can visit the Digital Advertising Alliance’s opt-out page at http://www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/optout_nonppii.asp. You can limit or opt out of our processing for behavioral advertising by contacting us using the information below

Withdrawing your consent

Where we are processing your personal data based on your consent, you may change your mind and withdraw your consent at any time.

You can withdraw your consent to receive marketing communications by clicking on the unsubscribe link in an email or by adjusting the push message settings for the mobile application.

You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting us using the information below.

The consequence of you withdrawing consent might be that we cannot perform certain services for you, such as location based services, the availability of personalized services or relevant advertising, or other services conditioned on your consent.

Right to lodge a complaint with a supervisory authority

You may also make a complaint to a supervisory authority for data protection matters. Complaints should be directed to the appropriate supervisory authority in your jurisdiction. Alternatively you may seek a remedy through local courts if you believe your rights have been breached.

How do we protect your personal data?

We use industry standard technical and organizational security measures to protect your personal data. We keep your personal data secure by implementing policies, procedures and access controls so that only authorized members of our staff or authorized third parties can access your personal data. We protect our information technology systems with firewalls and anti-virus and anti-malware software and other information security technology solutions. When we transfer your personal data to third parties we use encryption.

We cannot guarantee the security of your personal data when you transmit it to us. For example, if you email us your personal data, you should be aware that email is not a secure transmission method. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to us and that any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorized access.

Where we have given you (or where you have chosen) a password which enables you to access one of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Links to other websites and mobile applications

We sometimes provide you with links to other websites or mobile applications, but these websites and mobile applications are not under our control. We are only responsible for the privacy practices and security of our Services. We are not responsible for the privacy policies, content or security of any linked websites or mobile applications. We recommend that you check the privacy and security policies of each and every website and mobile application that you visit.

In some instances, a third party may operate or host a contest/sweepstakes on our websites or mobile applications, and collect your personal data. In those cases, where we are not the operator or host of the contest/sweepstakes, we have no control over the personal data collected and accordingly urge you to review the third party’s privacy policy before participating.

Cookies and other tracking technologies

We use cookies and web beacons on our websites. Third parties also view, edit, or set their own cookies or place web beacons on our websites. Cookies and web beacons allow us and third parties to distinguish you from other users of our websites. Some of these technologies can be used by us and/or our third party partners to identify you across platforms, devices, sites, and services. Third parties may engage in behavioral advertising using this data.

Cookies and web beacons are used by us and third parties for the following purposes:

  • to enable certain features of our websites (for example, to allow a customer to maintain a basket when they are shopping at an online store);
  • to analyze the traffic to and on our websites (for example, we can count how many people have looked at a specific page, or see how visitors move around the website when they use it, what website the visited prior to visiting our website, and use this information to understand user behaviors and improve the design and functionality of the website);
  • for social media integration e.g. via third-party social media cookies, or when you share information using a social media sharing button or “like” button on our Services or you link your account or engage with our content on or through a social networking website such as Facebook or Twitter; and
  • to collect information about your preferences and demographics to help target advertisements which are more likely to be of interest to you using behavioral advertising;
  • to allow us to carry out retargeting (this includes, for example, when advertisements are presented to you for products or services which you have previously looked at on a website, but have not purchased).

The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Privacy Policy, except as required by law.


Our Services are neither directed at nor intended for use by children under the age of 13 in the US, or under the age of 13 to 16 in the EU, depending on the local jurisdiction. We do not knowingly collect personal data from such individuals. If we learn that we have inadvertently done so, we will promptly delete it. Do not access or use the Services if you are not of the age of majority in your jurisdiction unless you have the consent of your parent or guardian.

Contact Us

Feel free to contact us with questions or concerns using the appropriate address below.
General inquiries: [email protected]
Marketing choices: [email protected]
Data rights requests: [email protected]
Data Privacy Team: [email protected]
Physical address: AEG Presents, Attn: Privacy, 800 West Olympic Blvd., Suite 305 Los Angeles, CA 90015, U.S.A.

Changes to our Privacy Policy

We reserve the right to change our Privacy Policy from time to time. Any such changes will be posted on this page so that we can keep you informed about how we process your personal data. We recommend that you consult this page frequently so that you are aware of our latest Privacy Policy and can update your preferences if necessary. Your continued use of our Services shall constitute your acceptance of any revised Privacy Policy.

This Privacy Policy was last updated on July 24, 2019.

Types of information that may be collected

The personally identifiable information we collect is used to facilitate delivery of tickets and/or other products and/or services to our customers. In the process of providing these products and/or services, we require our customers to provide certain personally identifiable information. Specific details may include, but are not limited to the following and may be subject to change:

In the case of contests, promotions, and/or newsletter registrations or other features that may or may not involve a purchase: We may require all users and/or customers wishing to participate in any of our contests, drawings, sweepstakes, promotions, newsletters, Fantasy Games, Webcasts or other interactive features which may or may not require a purchase to complete an entry form which will require the submission of certain personally-identifiable information.

The personally-identifiable information that may be collected in an entry form includes, but may not be limited to: customer’s first name, last name, zip code, phone number, age and email address. Winners of contests, drawings, sweepstakes, and/or promotions will be required to provide additional personally identifiable information such as a shipping address and telephone number. If the privacy policy varies for a particular sweepstakes or promotion, that information will be disclosed in the sweepstakes or promotion rules.

In the case of a ticket or other product and/or service which involves a purchase on our Site: In order to complete the purchase of a product and/or service, an online credit card transaction is required. During this process we generate and collect certain personally identifiable information.

The personally identifiable information that may be collected from our customers in completion of a product and/or service purchase, includes, but may not be limited to: customer’s first and last name, first and last name of the credit card owner, credit card billing address, credit card number, credit card security code, credit card expiration date, customer’s shipping address, phone number, and email address. You may also have the opportunity to permit us to maintain this information in a personal profile for you so you do not have to re-enter the information each time you make a purchase.

If a customer sends us personal correspondence, such as emails or letters, we may collect such information into a file specific to such customer.

How is information collected?

We may collect information from you in several different areas on our Site, including but not limited to those described below:


You may be asked first to complete a registration form and provide personally-identifiable information. You may also be asked to choose a user ID and password in order to take advantage of certain features our Site may choose to offer, including, but not limited to, newsletters, contests, forums, fantasy, webcasts or other subscription based services.

Newsletters and Site Emails

We may offer free newsletters to share information with you about our Site, about us and our affiliates and subsidiaries, or about our business partners and advertisers and sponsors. You may receive a newsletter either by registering for a particular newsletter or in conjunction with a special feature or membership for which you have registered on our Site. You may cancel your free email subscription by following the instructions provided on our Site or in the designated area of the newsletters or emails.

Contests or Sweepstakes

We may operate contests and sweepstakes through our Site, which may require registration. Your personally identifiable information may be used to contact you for winner notification, prize delivery confirmation or other related purposes. Your entry in the contest or sweepstakes may also result in your being added to our mailing lists as well as those of our promotional partners associated with the contest or sweepstakes. Acceptance of a prize may require you (unless prohibited by law) to allow us to post publicly some of your information on our Site, such as on a winner’s page, in the event you win a contest or sweepstakes. In some instances, a third-party advertiser or sponsor may operate or host a contest or sweepstakes on our Site, and collect your information. In those cases, where we are not the operator or host of the contest or sweepstakes, we have no control over the information collected and accordingly urge you to review the official rules of the contest/sweepstakes as well as the advertiser’s or sponsor’s privacy policy applicable to the contest or sweepstakes before participating.

Surveys or Voting

From time-to-time we may request personally-identifiable information from you via surveys or voting polls. Participation is voluntary and you will have the opportunity to decide whether or not to disclose information. At times, you may have to register to vote or to take part in a survey.


As with many Websites, our Site uses standard technology called “cookies,” which are small data files that are transferred to your computer when you allow your browser to accept cookies. Cookies automatically identify your Web browser to our Site whenever you visit our Site, and make using our Site easier for you by saving your passwords, purchases, and preferences. By tracking how and when you use our Site, cookies help us determine which areas are popular and which are not. Many improvements and updates to the Site are based on data obtained from cookies. Accepting cookies allows you, among other things, to personalize your experience on our Site. Cookies may also allow our Site to present to you advertising which may be of interest to you. If you do not want information collected through the use of cookies, you generally can opt out of providing this information by turning the cookies off in your browser; however, some areas of our Site may not provide you with a personalized experience if you have disabled the use of cookies.

IP Addresses and Click-stream Data

We may collect IP addresses and/or click-stream data for purposes of system administration, to improve our Site and to report aggregate information to our advertisers and sponsors or other internal uses. An IP address is a number that is automatically assigned to your computer whenever you access the Internet. Our computers identify your computer by its IP address. When you request Web pages from our Site, our computers log your IP address.

Click-stream data is information collected by our computers when you request Web pages from our Site. Click-stream data may include such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such non-personal information. When analyzed, this data helps us analyze how visitors arrive at our Site, what type of content is most popular, what type of visitors in the aggregate are interested in particular kinds of content and advertising, and the like.

Transaction Information

If you place an order or subscribe for any of the services offered on our Site, we will ask you to complete an order form that will request certain information from you, including financial information such as a credit card number and expiration date and general contact, billing and shipping information. We will use this information to complete the transaction that you have requested, e.g., to deliver the information, products or other services that you order, and to invoice you. Such information is collected and stored through encrypted means for your protection.

Fantasy Games

When you register to play Fantasy games, you may be asked to provide personally identifiable information.

How we use the information we collect.

We internally use personally identifiable information about our customers to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our Site’s content and layout. We believe these uses allow us to improve our Site and provide better service to our customers.

We may use a customer’s email address and, in rare situations mailing address or phone number, to contact a customer regarding, administrative matters or notices, satisfaction with our Site and/or services and to provide further information regarding additional events, products or services we believe the customer would be interested in.

We may use information in the file we maintain about a customer to resolve disputes and troubleshoot problems.

With whom the information may be disclosed.

In order to process your requests we may provide your personally-identifiable information to service providers or other companies who work on our behalf in order, for example, to process the transaction and deliver the tickets or other goods or services you have ordered. When we do so, we use reasonable efforts to assure that they comply with our privacy policy and applicable law. Information we collect may be accessed by a variety of parties, depending upon the purpose for which the information was provided, and the context in which the information was provided.

If you purchase a ticket to a specific event on our Site, your first name, last name, physical address, phone number and email address may be provided to the management of the artist(s) for that event.

While we believe any disclosure of your information will result in opportunities that may be of interest to you, you have the right to opt out from receiving any future communications by contacting such third party directly. You may also opt out from receiving future communications from Goldenvoice through one of the following methods: (i) clicking on the appropriate links contained in our email communications; (ii) sending us a written request to the following address: Privacy Policy – Goldenvoice, C/O AEG Digital, 800 West Olympic Blvd., Suite 305, Los Angeles, CA 90015 or (iii) emailing: [email protected]

Your request must include your name, email address, mailing address and must be signed. (Signature only required for written request sent by regular mail). Please allow six weeks to process your request. You may also opt out by clicking on the appropriate links contained in our email communications. Under some circumstances, such as where we are contractually required to disclose ticket purchase information to artist management, we may not be able to fulfill your ticket order if you have requested that we do not disclose your information to third parties.

In addition, in the event that we go through an existing or potential business transition, such as a merger, acquisition, liquidation or sale of all or a portion of its assets, visitor information will, in most instances, be part of the assets transferred.

Finally, we may, without your consent, access and disclose your personal information, any communications sent or received by you, and any other information that we may have about you as may be permitted or required by law, regulation, rule or court order; pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities; or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, violations of our Terms of Service, or activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose personal information in situations that we believe to be emergencies involving potential threats to the physical safety or any person or property if we believe that your information in any way relates to that threat.

What choices do I have about Goldenvoice collecting, using, and disclosing my information?

It is possible for you to use much of our Site without giving us any personally identifiable information. When you do register with us or give us personally identifiable information, you will have an opportunity at the time we collect your information — to limit e-mail communications from Goldenvoice and from our third-party partners. You can request at any time that Goldenvoice not send future e-mail to you either by unsubscribing from the communication or by contacting us at [email protected] Also, as mentioned above, there are ways to limit the information collected through technology — though some of our Site features won’t work if you decide to do this.

Even if you request that we not disclose your personal information to third parties, we may disclose personally identifiable information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal process, respond to any claims, or to protect the rights, property, or personal safety of Goldenvoice, Site users or the public. Information collected through this Site, including personally identifiable information, may be disclosed as part of, or during negotiations of, any merger, sale of company assets or acquisition.

What security precautions are in place to protect against the loss, misuse, or alteration of your information?

We have implemented reasonable security measures to safeguard your personally identifiable information using reasonable industry standards. However, please keep in mind that “perfect security” does not exist on the Internet and/or the World Wide Web.

Chat Rooms, Forums, and Message Boards.

Our Site may make chat rooms, forums, webcasts and message boards available to its users. You are not required to provide any personal information when using these areas but you may choose to do so. We strongly recommend that you do not use your personal information as your user name or that you post any personally identifiable information on line, since such information will be publicly available and you may receive unsolicited messages from other parties. Goldenvoice cannot ensure the security of any information you choose to make public in a chat room, forum, webcast, or message board. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.

Links to other Websites.

You should be aware that when you are on our Site you could be directed to other sites beyond our control. For example, if you seek to purchase a ticket to a concert that is not sold on our Site or “click” on a banner advertisement, the “click” may take you off our Site onto a different Website. This includes links from advertisers, sponsors and partners that may use our Site’s logo as part of a co-branding agreement. These other Websites may send their own cookies to you, independently collect data or solicit personal information and may or may not have their own published privacy policies. If you visit a Website that is linked to our Site, you should review that site’s privacy policy before providing any personal information. This Privacy Policy does not apply to any information you submit to third-party Websites, including, without limitation, any Websites that may be connected to our Site by hypertext link or otherwise.

A special note for parents concerning privacy.

This Site is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children.

International users.

If you are accessing this Site from outside of the United States, your information will be transferred to the United States. Regardless of where your information is collected or transferred, the information will be treated in accordance with this Privacy Policy.

Limitation of Liability.

By providing us with any personal information you expressly and unconditionally release and hold harmless Anschutz Entertainment Group, Inc., its parents, shareholders, owners, members, and each of their subsidiaries, affiliates, directors, officers, employees and agents (collectively, the “Releasees”) from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information. In addition, while Goldenvoice takes efforts to ensure the proper and appropriate use of Goldenvoice data provided by Goldenvoice to third party companies, promotional partners or vendors, the Releasees are not liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information by such third parties.

Notification of changes and acceptance of the Privacy Policy.

By using this Site, you signify your agreement to the terms of our Privacy Policy. Goldenvoice may change this Privacy Policy from time to time. If so, any such changes will be posted on this page, so that Goldenvoice may keep its users informed of its information collection practices. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy and/or any changes to this Privacy Policy. Your continued use of our Site shall constitute your acceptance of any such new or revised privacy policy. If at any point we decide to use personal information in a manner different from that stated at the time it was collected, we will send such person an email notifying him/her of such changes and giving him/her the option as to whether to allow us to use such information in such different manner. Without such consent, we will use personal information in accordance with the privacy policy under which it was collected.

Correcting and updating personal information.

If your PII changes, or if you no longer wish to receive communications from us, you should make changes to your password protected registered user profile on the Site, respond to an opt-out message in an email or text, or email us at [email protected] Please note that to the extent that such information is stored in our databases, we will respond to your changes as soon as reasonably practicable, however that information may remain stored indefinitely in our back-up and archival records. Any information that is stored in aggregate (“headless”) form that may have been excerpted from is not considered PII and will not be updated or changed pursuant to a request from you.

Opting out of Registration.

If you are a registered subscriber and no longer wish to receive our email communications, you may opt out. Choosing to opt out means we will remove your personal data from our database and you will not receive further communications from us. You may opt out by utilizing one of the following methods: (i) emailing us at [email protected], (ii) using an option out message contained in an email from us, or (iii) calling us at 888-929-7849.

Whom do I contact with questions or concerns about this privacy policy?

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact Goldenvoice by sending a letter to:

Privacy Policy – Goldenvoice
C/O AEG Digital 
800 West Olympic Blvd., Suite 305
Los Angeles, CA 90015

You may also contact us by e-mail at: [email protected]